Openigloo is a marketplace for finding rental apartments in NYC. When renters found an apartment they liked, they filled out an inquiry form and then waited, often for days, with no idea whether anyone would reply. Leasing messenger replaced that form with an in-app AI leasing assistant. It collects a renter’s details, pre-qualifies them instantly and ends with a booked tour, all in one conversation. I led the design from concept to launch in 8 weeks, for both app and web.